Forms & Guidelines

PROSPECTIVE MERCHANTS:

Please contact us at (800) 396-5660 or email us at info@1stnationalmerchant.com so we can provide you with answers to your questions about 1st National Merchant Services and how we can serve you.

EXISTING MERCHANTS:

1st National Merchant Services strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff.

If you are a high risk merchant, please visit this website for high risk approvals. For more information, please click on one of the guidelines below:

Merchant Services Guide Documents
Answers and Prevention Tips for Chargebacks and Retrievals
How to Obtain the Best Possible Discount Rate
About Your Merchant Account
A Sample of Your Merchant Statement
Understanding Your Merchant Statement
Proper Transaction Processing
E-Commerce Risk Management Guidelines
Glossary of Terms
Processing Agreement

To make changes to your existing account, please choose from the necessary forms:

Change / Request Forms
ACH Debits/Credits Change Request Form
Card Addition/Change Request Form
Address/Phone/Fax Change Request Form
Processing Limit Change Form
Business Name Change Form
Close Merchant Account Request Form